Privacy Policy
Your Property Strategy is committed to protecting your privacy. This policy explains how we collect, use, hold, and disclose your personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1.Who We Are
This policy applies to personal information handled by DA & NL Ronson Pty Ltd ATF The Ronson Family Trust (we, us, our), trading as Your Property Strategy (RLA 297515), in connection with our off market property portal, appraisal services, and website.
2.Information We Collect
The personal information we may collect includes:
- Your name and contact details, including your email address and phone number.
- Information you provide when you subscribe to the Portal, request an appraisal, or make an enquiry.
- Property details you provide to us, for example when requesting an appraisal.
- Records of our communications and correspondence with you.
- Limited technical information collected automatically when you visit our website, such as basic usage data.
We do not collect or store your full payment card details. Payments are processed securely by our payment provider, Stripe, and your card information is handled directly by them.
3.How We Collect Your Information
We collect personal information directly from you when you subscribe, request a service, complete a form, or contact us by email. We may also collect limited technical information automatically through our website and hosting provider.
4.Why We Collect and Use Your Information
We collect and use your personal information to:
- Provide and manage your Portal subscription and access.
- Process payments through our payment provider.
- Prepare and deliver appraisals you request.
- Respond to your enquiries and communicate with you about our services.
- Maintain our records and meet our legal and regulatory obligations.
5.Disclosure of Your Information
We do not sell your personal information. We may disclose your personal information to:
- Service providers who help us operate our business, such as our payment provider (Stripe) and our website hosting provider (Netlify).
- Professional advisers, where reasonably necessary.
- Any person or authority where we are required or authorised to do so by law.
6.Overseas Disclosure
Some of our service providers, including our payment and hosting providers, are located outside Australia, including in the United States. This means your personal information may be stored or processed overseas. We take reasonable steps to ensure your information is handled appropriately by these providers.
7.Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8.Access and Correction
You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond to your request within a reasonable time.
9.Cookies and Website Analytics
Our website may use basic, privacy respecting analytics to understand how visitors use the site. We do not use advertising cookies or sell information about your browsing to third parties.
10.Complaints
If you have a concern or complaint about how we have handled your personal information, please contact us first using the details below, and we will endeavour to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11.Changes to This Policy
We may update this policy from time to time. The current version will always be available on this page, with the date it was last updated shown above.
12.Contact Us
For any privacy questions or requests, contact us at david@yourpropertystrategy.com.au.